We wanted a estimate on our car and we're told we had to leave our car for a week or it would have to cost us $140.00 if we wanted our car back the same day! It is our only car! We can not go for a full week without a car! We are very low income and need our car fixed that is why semcac was going to help us fix the car! Now we have to go without getting our car fixed cause we are getting strong armed into paying for an estimate! What a crook!
Im really sorry this is how you perceived it. You called up wanting an estimate for a lot of clunks in the front of your 2000 Honda CRV. You mentioned struts, links, and maybe other things. and possibly brakes. You then stated that this was going to be for semcac. Which is a company that provides grants to people that qualify for assistance. I am not sure what their qualifications are. So, Like i said on the phone, I was going to have to look at the vehicle to determine what the vehicle needed. That way i can provide an accurate estimate for you and semcac. You asked for a loaner as it is your only vehicle. I told you they are all out right now and that i can not guarantee one. I advised you might want to arrange alternate transportation during this process. Yes i advised you this process takes up to a week. From estimate, to authorization and acceptance with semcac. Once the authorization is received, we would begin work. That being said. If you left the vehicle with us, the estimate would include the time needed to diagnose and provide the estimate needed. i told you that can range from $60-140. If you wanted to pick up your vehicle and drive it while we wait for that authorization with semcac to process, that fee of up to $140 would have to be paid. I was very up front on how this process works. I hope you have a great rest of your day and we will delete your appointment as its evident you would rather not come in.
- Sanderson Auto Repair